Delivery and Returns

Delivery

We only deliver to the UK

Items will be dispatched with in 48 hours Monday to Friday before 2pm. Most good will be dispatched same day, subject to availability we will inform you of any delays as soon as possible.

Most deliveries are made by the Royal Mail, depending on the cost of the item will depend on how it will be shipped, we use 4 methods:

Guaranteed before 1pm next day (excludes Weekends)*
Confirmed 1-2 days (usually, we all know how Royal mail can be)*
Standard 3-4 Days (usually, we all know how Royal mail can be)
For paint deliveries we have to use special courier 1-2 days delivery*
* Signature required for these items.

You can also select to collect it from Thorn Marine.

Delivery Charges are calculated based up on the total value of the goods in your basket and the type of product you buy.

 General Chandlery £0-£20 £1.96
£20-£50 £4.96
£50-£200 £10.50
£200+ FOC
Paint/Varnish and Hull Coatings £0-£200 £10.50
£200+ FOC
 DVD’s  £0+ FOC

If you have any problems with your delivery please contact us. Please provide us with as much information as possible and we will sort it.

Returns

Please send us an email if you with to return anything.

If you are not happy with the items you have bought you must contact us by email within 7 days of receiving the item, certain items may be exclude from this i.e. DVD’s, CD’s.

  • Goods must be returned in “New” condition with all packaging, tags, labels, instructions, etc.
  • Goods are Returned at your cost.
  • Please ensure they have appropriate insurance, as we cannot accept liability for goods lost in transit
  • No refund will be given until items are received and inspected.

If you believe the goods are faulty please contact us to discuss it, under certain conditions items may need to be returned to the manufacturer,